Last updated: 20 September 2026
Damaged incorrect or missing items
Please tell us about a damaged, missing, incorrect or unsuitable item as soon as possible, ideally within 24 hours of delivery. Include your order number, a description and photographs where possible. Prompt reporting helps us investigate perishable products; the 24-hour request is not a limit on your statutory rights.
Keep packaging details and photographs if it is safe to do so. Do not keep or return unsafe food solely for our investigation. Contact us for advice on disposal or any return arrangements.
Returns and refunds
The usual 14-day change-of-mind cancellation right does not apply to goods liable to deteriorate or expire rapidly, including our fresh wors. This does not affect your rights if products are faulty, unsafe, not as described or otherwise fail to meet legal requirements.
Where a problem is our responsibility, we will provide the remedy required by law, which may include a refund or replacement. Please do not post perishable products back without contacting us first.
Address errors and missed deliveries
Check your address carefully before paying. If you notice an error, contact us immediately. We will try to amend it before dispatch, but changes may not be possible once your parcel is on its way.
If you miss a delivery, contact us promptly as well as checking the courier’s update. Because the products are perishable, a later redelivery may not be suitable. We will explain the available options. Any additional charge for a customer-requested redelivery will be explained and agreed in advance.
We assess problems caused by incorrect customer details, missed deliveries or storage after receipt individually. These circumstances do not remove any rights you have where we have failed to fulfil our obligations.
