Last updated: 20 September 2026

Term and Conditions

About these terms

These terms apply to purchases made through the Juicy Braai Wors website.

Our business contact details are:

Business name: Juicy Braai Wors
Address: 2a Emberton Street, Wolstanton, Stoke-on-Trent, Staffordshire, ST5 0BZ, United Kingdom
Email: info@juicybraaiwors.co.uk
Telephone: +44 7979 892013

Please read these terms before placing an order. The version in force when you place your order applies to that purchase.

Our products

We sell braai wors in the pack sizes and flavours shown on our website. Please read the product descriptions, ingredients, allergen details and storage information before purchasing. Photographs illustrate our products; appearance may vary between batches.

Follow all storage, use-by and cooking instructions provided with your order. If you have an allergy or dietary requirement and the product information does not answer your question, contact us before ordering.

Prices and minimum orders

Prices are displayed in pounds sterling and include applicable taxes. Our current price is £6 per 500g pack. The minimum order is 2kg, equivalent to four packs costing £24 before delivery. You may mix flavours within your order.

The checkout displays the total price, including delivery charges, before payment. Prices may change for future orders, but changes will not affect an order we have already accepted.

Placing and accepting an order

Please check your items, quantities and delivery details before paying.

We will acknowledge receipt of your order. This acknowledgement does not itself confirm acceptance. Your order is accepted, and a contract is formed, when we send your dispatch confirmation.

If we cannot accept an order, we will let you know and refund any payment taken for it. If we identify a pricing or description error before acceptance, we will explain the correction and ask whether you wish to proceed. We will not substitute a flavour without your agreement.

Payment and delivery

Payment is required when ordering, using the methods offered at checkout.

Delivery availability, preparation times and charges are described on our Delivery and Shipping page and shown during checkout where applicable.

We remain responsible for your order until it comes into your physical possession, or that of a person you identify to receive it, except where the law provides otherwise. Using our delivery courier does not transfer our obligations to you.

Changes and cancellations

Contact us as soon as possible at info@juicybraaiwors.co.uk or on +44 7979 892013 if you need to change or cancel an order. We will let you know whether we can accommodate your request.

Our fresh wors is liable to deteriorate or expire rapidly, so the statutory 14-day change-of-mind cancellation right does not apply to it.

This exception does not affect your rights when goods are faulty, unsafe, incorrectly supplied or not as described, or when delivery obligations are not met.

If something goes wrong

Email info@juicybraaiwors.co.uk with your order number and details of the problem.

For delivery or quality concerns, please contact us promptly, ideally within 24 hours of receiving your order, and include photographs where possible. This request does not restrict your statutory rights.

We will investigate and provide the remedy required by law. Depending on the circumstances and your rights, this may include a refund or replacement.

Any agreed return of faulty goods will be at our expense. Please do not send perishable food back without contacting us for instructions.

Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

We are not responsible for deterioration caused solely by failure to follow appropriate storage instructions after receipt, where the product was supplied correctly and in suitable condition. We will consider the facts of each case.

Events affecting fulfilment

If an event outside our reasonable control affects your order, we will contact you as soon as reasonably possible and take steps to reduce its impact.

This does not affect your legal rights relating to delayed or undelivered goods, including applicable cancellation and refund rights.

Privacy and website content

Our Privacy Policy explains how we handle your personal information. Our Cookies page explains the website technologies we use and your choices.

Website materials belong to us or our licensors and may not be copied for commercial use without permission or another lawful basis.

COURIER DELAYS, REFUNDS & PERISHABLE ORDERS DISCLAIMER

Our sausages are freshly prepared and are perishable products. We carefully package every order before it leaves us, using appropriate chilled packaging for transit.

Once an order has been collected by the courier, delivery times and delays are outside our direct control. If a courier delay occurs, we will contact the courier and do our best to resolve the matter as quickly as possible.

Refunds: A courier delay does not automatically qualify for a full refund. Each situation will be assessed individually, taking into consideration the condition of the product when it arrives, the length of the delay and the circumstances of the delivery.

If your order arrives damaged, leaking, warm or with the packaging compromised, please contact us as soon as possible and provide clear photos of the parcel and packaging. Please do not consume the product if you believe it may not be safe.

Where appropriate, we may offer a replacement, partial refund or another reasonable resolution, depending on the circumstances.

We kindly ask customers to understand that once a fresh order has been prepared and dispatched, a full refund may result in a significant loss for our small business. We will always aim to handle genuine delivery issues fairly while also protecting the sustainability of our business.

Thank you for your understanding and for supporting our small business.

Governing law and complaints

These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you retain the mandatory consumer protections that apply where you live and may bring proceedings in the courts available to you under applicable law.

Please send complaints to info@juicybraaiwors.co.uk or write to:

Juicy Braai Wors
2a Emberton Street
Wolstanton
Stoke-on-Trent
Staffordshire
ST5 0BZ
United Kingdom

We will investigate your complaint and explain the outcome and any applicable next steps.