Privacy Policy
Last updated: 20 September 2026
Privacy Policy
Who we are
Juicy Braai Wors is the trading name of Juicy Braai Wors, the controller of personal information collected through juicybraaiwors.co.uk and our ordering and customer support channels. Our address is 2a Emberton Street, Wolstanton , ST5 0BZ , Staffordshire, Stoke on Trent, United Kingdom. For privacy questions or requests, contact support@juicybraaiwors.co.uk.
Information we collect
When you place an order or contact us, we collect the details you provide, such as your name, email address, telephone number, billing and delivery addresses, order details and correspondence. Payment information is processed through Stripe; PayPal, Apple Pay and Visa.
Our website also collects personal information, billing details and IP Address. Where optional website tools are enabled, their use is explained in our Cookies page. Information may also reach us from payment and delivery providers when they confirm payment or delivery status.
Why we use your information
Orders and delivery: we use customer and order details to take payment, fulfil purchases and answer related questions. Our legal basis is performing our contract with you, or taking steps at your request before a contract.
Legal records: we keep information needed for accounting, tax and other applicable legal duties. Our legal basis is compliance with a legal obligation.
Security and support: we use relevant records to protect our service, investigate misuse and resolve enquiries. Where appropriate, our basis is our legitimate interests in operating a secure business and supporting customers, balanced against your rights.
How long we keep information
We keep personal information only for as long as needed for the purpose it was collected, including meeting legal, accounting and reporting requirements.
Order and accounting records: Six years from the end of the financial year they relate to, to meet tax and accounting requirements.
Customer enquiries: Up to two years after an enquiry is resolved, to support follow-up questions and handle complaints.
Marketing records: Until you withdraw your consent or opt out. We review these records regularly and remove information that is no longer needed.
Security and website logs: Up to 12 months, to monitor website performance, investigate security incidents and help prevent fraud.
If you opt out of marketing, we may keep a minimal record of your preference so we can respect your choice. Information connected to an ongoing dispute, investigation or legal obligation may be retained for longer where necessary.
Your choices and rights
Depending on the circumstances, you may request access to your personal information, correction of inaccurate information, deletion, restriction of its use or transfer of certain information. You may also object to processing based on legitimate interests and to direct marketing at any time.
Where we rely on your consent, you can withdraw it at any time. This does not affect the lawfulness of processing carried out before you withdrew consent.
To make a request, contact us using the details or form on our Contact page. We may ask for information to verify your identity. We will normally respond within one month. If an extension is permitted and needed, we will explain why and tell you when to expect a response.
You can complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint. You are welcome to contact us first so we can try to resolve your concern, but this is not required.
Information needed for an order
We need certain contact, payment and delivery information to process your purchase and deliver your order. If you do not provide this information, we may be unable to fulfil your purchase.
Marketing preferences are optional and do not affect your ability to buy our products.
Security and automated decisions
We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
We do not make decisions based solely on automated processing that have legal or similarly significant effects on you.
Changes to this policy
We may update this policy when our services, legal obligations or data practices change. The latest version will appear on this page with an updated date. Where required, we will also notify you of significant changes.
